Humans 'Punish' Automated Assistant For Bad Advice
People are less likely to return to an automated advisor like a
"This has very important implications because time and time again, we are seeing humans being replaced by computers in the workplace," said Andrew Prahl from University of Wisconsin
For the study, the researchers asked participants to forecast scheduling for hospital operating rooms, a task they were unfamiliar with.
They were were given help from either an "advanced computer system" or "a person experienced in operating room management".
The researchers found that after participants received bad advice, they "punished" and rapidly abandoned the computer advisor and did not use the advice on subsequent trials while "forgave" the human advisor for making a mistake.
"This research suggests that any potential efficiency gains by moving towards
Prahl and co-author Lyn M Van Swol are set to present their findings at the annual conference of the International Communication Association in Fukuoka, Japan, in June.